My Professional Skills
System Administration 99%
ICT Support 100%
Ticketing Systems (Help Scout, Zendesk, Jira, etc.) 99%
Web Development/Hosting 99%
Troubleshooting Errors & Bugs 99%
Remote support tools 99%
O365 App Administration 95%
Cold Email Pitching 97%
MS Office Suite (Excel, etc.) 100%
Lead Generation 99%
Customer Support (Phone, Email, and Chat) 100%
Active Directory (Local+Azure) 98%
Monitoring & Evaluation Tools 93%
Cloud Computing (Azure, Google) 97%
Shopify Apps & eCommerce Stores Support 99%
Data Backup and Recovery 95%
HTML/CSS/JavaScript 98%
IT Policies & Cyber Security 97%
User Documentation 99%
CRM & ERP Systems 99%
My Professional Work History
ICT & Customer Support Specialist
Date: 2021-Present
Company: xFusion
Experience: CRMs, Leads, Campaigns, Customer Support
Company: xFusion
Experience: CRMs, Leads, Campaigns, Customer Support
ICT Officer (Promoted)
Date: 2021-2022
Company: Hand in Hand Eastern Africa
Experience: ERPs, Systems, Data, M&E, User Support
Company: Hand in Hand Eastern Africa
Experience: ERPs, Systems, Data, M&E, User Support
Assistant ICT Officer
Date: 2018-2021
Company: Hand in Hand Eastern Africa
Experience: ERPs, AD, Emails, O365, Networks,Webs, Users
Company: Hand in Hand Eastern Africa
Experience: ERPs, AD, Emails, O365, Networks,Webs, Users
Technical Support Engineer
Date: 2017-2018
Company: Sunflower IT
Experience: Technical Support, Ticketing systems, Training
Company: Sunflower IT
Experience: Technical Support, Ticketing systems, Training
Systems Admin - Web Specialist
Date: 2017
Company: Eagle-Link Flowers
Experience: Websites, Systems, E-C, E-pays, User Support
Company: Eagle-Link Flowers
Experience: Websites, Systems, E-C, E-pays, User Support
Digital Literacy Trainer
Date: 2016
Company: ICT Authority
Experience: ICT policies, Documentation, User Training
Company: ICT Authority
Experience: ICT policies, Documentation, User Training